Therefore, the $15.00 special offer was deducted from your refund amount. When the merchandise was returned, your order fell below the dollar amount required to maintain this discount.
It is my privilege to personally assist you with your inquiry.Īccording to our records, the original order had a special offer of $15.00 off an order of $100.00 or more. I understand you are concerned about the refund we issued you for your return. Thanks, so much, for taking the time to get in touch with us. Debra forwarded the detailed explanation that she got from the retailer when she first complained about their keeping her $15. “That cannot possibly be right,” we said, and wrote back for clarification.
#Victoria secret shipping fee plus
Meaning I paid over $17 ($15 plus tax) for the privilege of returning the whole order. Therefore, the $15.00 special offer was deducted from your refund amount.” “According to our records, the original order had a special offer of $15.00 off an order of $100.00 or more. I ended up returning EVERYTHING – paying for the shipping myself. It added up to enough to get me a discount. I made an online purchase of bland undies from VS. She bought them during a “$15 off a $100 purchase” promotion, and Vicky’s kept the $15 discount that they had given her. Did the items go on sale and she didn’t have a receipt? No, that wasn’t it either. Was that a shipping charge? No, Debra paid to ship the items back herself. She returned merchandise that she had paid $114.16 for, and received $96.69 back.
When Debra placed an online order from Victoria’s Secret and then returned everything unworn, she didn’t know that she would have to pay an underpants rental fee.
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